Order can be canceled within 24 hours of processing if you contact our sales department and request cancellation and get full refund. Otherwise you will not be able to cancel order – you will have to wait until you receive your package and then can return it for a refund.

We offer a product exchange in case you don’t like the watch you received.

The product must be post-marked no later than 7 days from the day you received it. Please contact us to receive an RMA#. Email us the tracking number after your product has been sent out. When we pick up the returns, we will be looking for your RMA # number. Packages without tracking numbers emailed to us in advance will be returned to the customer.

The product must be returned unused and in original condition you received it in, with all original packaging and no signs of wear. The original plastic warp must be intact. Sorry, used products cannot be credited back or exchanged for a new product. By wearing the product the first time, your refund/exchange policy is void. We can easily determine whether the watch has been worn as the green hologram or plastic covers begin to fade once the watch has been worn.

The product is subject to final inspection before your return is processed.

Refunds will be issued for the 100% total amount of the purchase product only less the transaction fees. Shipping cost for returns and exchanges will be at the customer expense. Please make sure you return your merchandise by a traceable method to assure delivery.

Please note: Customers who do not follow our exchange-return policy and return a used/worn watch will be forwarded to our Collection Agency and the matter will appear on your credit report. Please insure your return. We are not responsible for your shipping damages.